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First and foremost, the safety and security of our customers and associates is a top priority for Wal-Mart.

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RELATED STORY: Man Making Demands Of Wal-Mart

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We take every customer claim seriously and do our best to complete a thorough investigation. As part of our investigation, we ordinarily require a statement from the customer to complete the process. Since we were unaware of the identity of the customer, we could not discuss the incident with him and were unable to complete our investigation and thus, respond to his attorney's recent request for payment of bills.

Finally, it is uncommon when a customer or associate comes across a snake in our garden center.

Sharon Weber
Wal-Mart Spokesperson

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