Family: Baby Dies After Problems Calling 9-1-1
Posted: 6:53 am EDT May 6, 2005Updated: 10:18 am EDT May 6, 2005
DELTONA, Fla. -- A Volusia County couple is actively petitioning to shut down an Internet phone company after they say they couldn't reach 9-1-1 during an emergency.
The Waller family says their three-month-old daughter stopped breathing recently and, when they called 9-1-1, they didn't get a live operator, they got a recording.After two more failed calls, they finally got through from a neighbor's home, but it was too late to save their daughter's life.Cheryl and Joseph Waller blame their Internet phone service, Vonage, for not linking them to a human being."I want them to shut down. They're putting people's lives in danger for the quick dollar," said Joseph Waller, the baby’s father.A Vonage spokesperson told Channel 9 that their records show the 9-1-1 call was processed and routed correctly and that the call lasted several minutes, but she could not say if the call went to an actual operator.
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