Updated:ORLANDO, Fla. —
The Amway Center was honored with the 2013 Customer Experience Award on Thursday during TheStadiumBusiness Awards presentation held in association with TheStadiumBusiness Summit in Manchester, England.
TheStadiumBusiness Summit is the largest dedicated meeting in the world of the owners, operators and developers of the world’s leading stadiums, arenas and major sports venues. Previous recipients have included City Square/Etihad Stadium, Manchester City FC, Manchester, England (2012), The Family Area – Cardiff City FC, Cardiff, Wales (2011) and The O2 Arena, London, England (2010).
The criteria for a Customer Experience Award nomination requires that the stadium, arena or major sports venue consistently deliver outstanding levels of service at every stage of the customer journey.
“The Amway Center is a source of great pride for our city and recognized as a world-class facility," said Orlando Mayor Buddy Dyer. "It's an honor for the Amway Center to be recognized by TheStadiumBusiness Awards in the area of customer service and I would like to thank all the hardworking men and women who strive every day to give our customers an unforgettable entertainment experience."
"We believe customer service is the most important aspect of crafting our patrons' experience and we thank TheStadiumBusiness Awards for their recognition of our facility," said Allen Johnson, executive director of Orlando Venues.
"The Magic are extremely honored to be recognized along with our partners at the Amway Center, for our value of placing our customer first," said Orlando Magic CEO Alex Martins. "We thank our partners at the Disney Institute for assisting us in implementing our vision of making the Amway Center the most customer centric and focused facility in sports."
With the opening of the Amway Center in 2010, the Orlando Magic spearheaded a specialized customer service training program in conjunction with the Disney Institute for all Amway Center employees. Annually, the initiative provides training to more than 2,000 employees.
The Amway Center was previously named the "Sports Facility of the Year" by the SportsBusiness Journal.