Updated:ORLANDO, Fla. —
Action 9 investigates a high-priced dating service that many consumers claim failed to deliver guaranteed matches.
Those consumers said they paid one to $6,000 to join, then said it was nearly impossible to get their money back, so Action 9's Todd Ulrich confronted the company.
Peggy Bohart called it a weak moment when she dialed Singles Plus.
“I was vulnerable," said Bohart. "My mother had just passed. She was my best friend.”
Later at the Singles Plus Orlando office, Bohart heard the following promise: "I guarantee you I will find you the caliber of person you are looking for."
She said she was then pressured to sign a $1,000 contract for eight matches.
Bohart claims the company only delivered two dates and instead of Mr. Right, they were Mr. Very Wrongs.
"Do these men fit the profile that you were looking for?” asked Ulrich.
“No, not even close," said Bohart.
Bohart said she was matched with a "doctor" who turned out to be a home inspector.
She told the company she wanted out but they she couldn’t cancel her contract.
For Ulrich's investigation, an Action 9 producer responded to its "ready to start dating" ad. She signed a $1,500 contract after hearing a guarantee to match her with men who fit her profile.
“She did guarantee. She said we have a lot of members and always someone to match you with,” said Action 9 producer Anna Fernandez.
Action 9 checked Better Business Bureau complaints in four cities where Singles Plus operates. There are more than 80 complaints and many claim they didn't get the kind of dates promised.
Ulrich confronted Singles Plus director Erica Shain.
“We have consumers who say they got bad dates or no matches at all,” said Ulrich.
"I can put you in touch with corporate," said Shain.
Others complained they were pressured to join then could not cancel.
“They feel company cashed in on their emotions,” said Ulrich.
“OK, OK. I understand that. I can't comment personally," said Shain.
Later, Singles Plus owner Ken Pogue said dating is an emotional service, so complaints are expected, but all the terms are fully disclosed and the company keeps working to find the right matches.
“These people need to be exposed,” said Bohart.
The Orlando BBB has suspended the company's membership. The Jacksonville BBB has the company’s file under review.
Action 9 canceled our producer's contract within three business days, as state regulations allow for advanced consumer services.
The company did send her a potential match after canceling, but she did not respond.
Singles Plus sent Action 9 reviews from many customers who said they had successful dates.