VOLUSIA COUNTY, Fla. - One military veteran in Volusia County thought she had reached a deal to modify the mortgage on her house, but she called Channel 9's Angela Jacobs when she learned it is about to go up for auction.
Donna Driscoll told Jacobs that she has the money set aside to pay up, but now the bank won't take it.
Driscoll is a sixth-generation veteran who has been all over the world. She said all she ever wanted to do was retire in her hometown. But now, staying in the home that was personally customized for her disability is in jeopardy.
"Why should we have to move and pack up everything? I would just like to stay in my little house," said Driscoll.
The former military police officer said she doesn't know where she'll go if her house is sold at an auction, set to start Saturday. She said it is all because her lender won't allow her to pay for her custom wheelchair-accessible home.
"It's been one aghast moment after another," said Driscoll.
It all started three years ago when Bank of America agreed to a loan modification for Driscoll, but then abruptly sold her mortgage to its subsidiary Nationstar.
"I would never have closed if I didn't trust them," said Driscoll.
Driscoll has paperwork that she said shows her loan modification would be honored in the deal. She said that days later Nationstar said it couldn't find that documentation and less than six weeks after that her house was sold to Bank of America.
"And then Bank of America would say, 'Oh no, it's Nationstar, contact Nationstar. And they'd bounce us back to Bank of America. So it's been this massive rollercoaster," said legal assistant Pam Lauer.
Now a legal team is fighting to get anyone to hear Driscoll's case, after a county judge sided with the lender to push forward with the foreclosure.
Driscoll said she doesn't want a handout, and for three years has been trying to pay for the home that she said it seems no one will let her own.
"You may have the sheriff show up at your door, and all you're trying to do is pay for your house," said Driscoll.
Bank of America released a statement to WFTV regarding Driscoll's case:
“We are currently researching the case and if we can confirm that a modification was approved prior to transfer, we will work with Nationstar and Ms. Driscoll to appropriately resolve this situation. Ms. Driscoll’s claim of that a modification was approved prior to the transfer of her loan has been under internal review as our systems do not show that any modification review was active or that any letter regarding the account was generated on or about May 26, 2013. If Ms. Driscoll can provide the modification documents and our review finds that our systems are in error, we will work with her, her representative and Nationstar to explore options for an appropriate resolution."