Mail delivery issues frustrate Orlando community residents

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ORLANDO, Fla. - Mail delivery issues in one Orlando community are frustrating hundreds of residents.

Residents in the Cypress Springs community told WFTV the mail issues have been going on for about a year.

"One of my people called me to say she found her mail in the gutter. I mean, it is just ridiculous," Cypress Springs Homeowners Association President Cheryl Hoover said. "683 homes, 91 condos and we can't have this."

Many people in the neighborhood said they get half of their mail, their neighbor's mail or no mail at all.

"Certified letters, complaints from us as the HOA, violations, late reminders that are certified, they are not getting to them for 30 days," Hoover said.

One resident never received vital medication because he wasn't notified.

"He had heart medicine and it was certified mail and he never got a card to pick it up and it was sent back," neighbor Wallace Josey said.

Despite attempts to have the U.S. Postal Service correct the problem, Hoover said they've gotten nowhere.

"We have sent them emails, we have sent them letters, we have made phone calls to them and no action has been taken," Hoover said.

When Eyewitness News contacted USPS, they claimed the community has been assigned a new mail carrier. Postal Service officials said they were investigating the performance of the carrier who was removed from the Cypress Springs neighborhood