Scammers use 'phishing' tactics to steal account information from phone customers

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DELTONA, Fla. - "Phishing" is the latest way that scammers are getting their hands on personal information, and if customers are not careful they could be the next victim.

Nayda Cuevas of Deltona, 54, said she is frustrated after dealing with T-Mobile customer service for hours.

Cuevas said she received an automated message last Thursday from what she thought was her cell phone provider.

"I heard a recording that, 'This is T Mobile. We have to discuss a matter of a $580 due on your account,'" said Cuevas.

Confused by the balance, Cuevas continued with the message until it was too late.

"They have their logos and their music and their system," she said.

The caller who posed as a T Mobile employee duped her into giving up her personal information, which he later used to access her bank account.

"I checked my account this week and I see a charge for CVS for $125 and something in St. Petersburg and Tampa," Cuevas said.

It's a scam known as "phishing," and according to the Volusia County Sheriff's Office, it's happening all over the country.

"They are simply trying to find a way to trick you into giving up your personal information," said Gary Davidson of the Volusia County Sheriff's Office.

Cuevas was able to get the money back that she lost through her bank.

T-Mobile told WFTV if customers receive that type of call, they should not provide any personal information and immediately hang up, and then report it to customer service.