Updated:ORANGE COUNTY, Fla. —
U.S. Sen. Bill Nelson spoke with Channel 9 Tuesday about major issues with the state's unemployment claims website and the federal investigation he has called for.
The website has been under fire since going online.
"It just crashes, you get through two or three screens and then you get an error message," said Sharon Early, who was filing an unemployment claim on Tuesday.
Early said she has been trying to file an unemployment claim since the beginning of this month.
"This is the first time I have been unemployed in 40 years," said Early.
Nelson was in Orlando and says help is on the way for the thousands of unemployed who can't file their claims because of a malfunctioning website.
"At the end of the day, what the problem here is, people who are desperate to find
work need help to tide them over," said Nelson.
The government will now allow the state to pay unemployment claims in cases that have been in dispute for more than a week.
"The focus should be on the state of Florida and it should hold its own accountability standards for those not operating correctly," said Nelson.
Officials are still trying to fix the trouble-plagued website. Those who get the money while their claims are in dispute could have to pay it back if they are later found ineligible.
"I hopefully have faith because there is a lot of people that need help and can't do it," said Early.
Early left the office on Tuesday with two claims finally filed and said now her priorities have shifted back to finding a job, rather than
figuring out a website.
Mangers at one of the state's designated claim offices said they were prepared with extra staff and have been in direct contact with the state throughout this whole process of getting the unemployment website working properly.