Trouble continues for Spanish version of Obamacare website

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KISSIMMEE, Fla. - Thousands of Hispanics in Central Florida are having trouble signing up for Obamacare, because of problems with the Spanish version of the website where people can sign up for coverage.

Channel 9’s Bianca Castro found out one group in Kissimmee had to bring on more staff to keep up with the demand.

On Monday 25 Spanish speakers packed the Puerto Rico Federal Affairs Association in downtown Kissimmee with questions on how to navigate the Obamacare website.

Daniel Negron and his family went to the association looking for help.

He said his son tried to help him navigate the website and got nowhere.

The hundreds of Spanish speakers, who’ve come for guidance from trained health care navigators, have had similar complaints.

The office now had three navigators on hand.

“Many people have tried it. They started but they get stuck at one point and they don’t know what to do,” said Betsy Franceschini with the Puerto Rico Federal Affairs Administration.

WFTV found out last month how www.cuidadodesalud.gov is full of confusing translations and some critics said it was written in Spanglish.

The Spanish-speaking navigators will be at the administration every Wednesday until the end of March.