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Woman battling cancer couldn't get through on phone for Medicaid coverage

A woman battling cancer was worried she'd have another fight on her hands for Medicaid benefits to cover some the costs.
After doctors told her she was eligible for the help, she received a letter from the Department of Children and Families giving her a deadline to enroll, but getting through on the phone was impossible.
Channel 9 reporter Janine Reyes tried calling, with the same results. 
DCF officials said they are currently backlogged, and that's why Zusana Rosado’s calls went unanswered.
Rosado has spent this year fighting for her life.
“At the end of January, I did my colonoscopy, and by February, I was diagnosed with cancer,” she said.
The cancer spread from her colon to her liver.
She had surgery this month and may need to have surgery again soon.
With mounting medical bills, doctors told her she could qualify for Medicaid on top of her current insurance.
On Monday, she received a letter to enroll in the program.
It told her to call this number by Nov. 21 for an interview with a caseworker.
She called right away, but after it rang a couple times, it went to a voicemail box that was full and couldn’t accept messages.
But day after day, she called but could not get through.
“I want to live. I don't want to lose my health insurance,” Rosado said.
Medical bills are mounting while treatment is not slowing down.
“I have an appointment on the 4th, I have an appointment on the 6th, I have an appointment on the 11th,” she said.
Reyes got through to the department’s public information officer who was eventually able to get Rosado in touch with a caseworker.
He said much of the staff was deployed to work Food for Florida cases, which created a backlog.
Rosado is relieved she's finally registered to get help.