Wrong bus information sent to thousands of Orange County students

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ORANGE COUNTY, Fla. - Thousands of Orange County parents may have gotten other children’s bus route information in the mail by mistake.

The error comes just days before students head back to school on Monday.

Some parents are concerned about who has their child’s information.

Mother of four Jessica Balcom received the school bus information cards in the mail earlier this week.

“I handed them to my kids and immediately ‘That’s not me,’” she said.

The right name and address was on one side of the cards, but information for a different child was on the other.

“The name is Michael Antigua and the bus stop location is on Alafaya and the pick-up time is 8:12, which is during my second period,” said Jessica Balcom’s daughter, Brooke Balcom.

In an automated call to thousands of homes, the district told parents new cards are coming by the end of the week.

No one from the district would comment on the mistake, but in an email, the district’s chief operations officer said their vendor’s printing machine malfunctioned.

The result was problems with the address database used to print the information.

“Who has mine? It kind of weirds you out. Someone had my stuff. That’s kind of creepy,” said Brooke Balcom.

The bus information is available online.

This is the first time the district has sent out the postcards and Jessica Balcom hopes it’s the last.

“I know the county probably tries to make it easier for parents. I just think it’s a waste of money,” she said.

District officials said in an email they fully expect all costs and damages to be covered by the vendor.