RPS response to Action 9 story

 On behalf of RPS Companies, Inc., we represent that RPS Companies (RPS) has successfully collected significant sums for Central Florida clients as well as for clients across the country over the last year. Debt collectors are subject to a negative perception but they are a necessary enterprise to assist businesses of all sizes to collect unpaid accounts receivable. The collection of receivables is an integral component for businesses to be able to continue on in these difficult economic times.

The complaints raised in the report have opened management’s eyes to the need to re-train its employees to avoid negative reports and perceptions going forward. In this industry, it is unlikely that a debt collector will be immune from complaints. However, RPS is committed to working with its legal department to address the concerns raised in Mr. Ulrich’s report to minimize complaints and to address them more promptly in the future.

As to the complaint reported by Mr. Jason Edone, the debt was represented to RPS as a legitimate business debt of the company, Model Trains and More, LLC. RPS was contacted by a a party that represented to RPS that he was the owner of the company based in New Jersey. On its face, the documentation provided to RPS demonstrated that the unpaid bill was for a routine customer purchase for a computer that Model Trains sold to Mr. Edone. Documentation of the debt that the owner supplied to RPS supported business owner’s claims and RPS reasonably relied on its customer that the debt was not being misrepresented. As Mr. Ulrich has pointed out to RPS, the debt was, in reality, a dispute between a father and son. This contradicts the information that RPS’ client supplied to RPS. As a result of the foregoing, RPS can assure Mr. Edone that RPS will not be pursuing the collection further.

As to the Complaint that was provided to RPS regarding a Reid lawsuit filed in a Texas court, RPS cannot comment on the litigation other than to report that the litigation was amicably resolved. RPS has submitted to Mr. Ulrich court documentation showing that the case was dismissed with prejudice meaning that it is fully worked out.

RPS is investigating the other matters that were raised in Mr. Ulrich’s report and intends to respond to each complaint and issue raised. Many of the BBB Complaints were responded to upon Mr. Ulrich’s inquiries and RPS’ positions are now of record with the BBB. Going forward, RPS intends to be respond timely to any and all complaint. It appears that several BBB Complaints were also filed with the Attorney General’s office resulting in a duplication of complaints.

Further, RPS intends to work with its legal counsel to insure that it is compliant with federal and state law on collections as well as any related laws. With the trainings, RPS is hopeful that it can avoid complaints and in the event complaints do arise, RPS will work towards achieving a reasonable resolution with a complainant. RPS wants to provide effective service to its clientele that are looking to receivables to keep businesses running.