• Action 9 gets results


    ORLANDO,Fla. - An Orange County man called Action 9 for help after he claims an extended warranty company refused to fix a pricey appliance. He had paid a major retailer more than 300 dollars for repair protection.

    Todd Ulrich got results and has new information for customers who received mysterious medical bills from years ago.

    Kris Ivens is one of a dozen consumers who called us when they received medical bills from 2 to 4 years ago that they didn't owe. "I'm thinking it's a scam," said Ivens.

    We tracked down AHP, an anesthesia provider which called it a bad mistake by a collections company. Now the company told us many local patients who had already paid hundreds of dollars when they got those bills will get their money back.

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    Richard Chapkin spent 3 thousand dollars on a hi tech washer and dryer. To avoid problems, he also bought a 330 dollar extended warranty.
    “They told me I would be covered, I would not have any problems for five years," said Chapkin.

    But he's been dealing with a constant washer leak.  Richard sent a claim to New Hampshire Insurance, which runs the HH Gregg warranty. That was 6 months ago and he claims two techs said there wasn't any leak.

    (Chapkin) “I seem to be getting the runaround."  (Ulrich) "What do you think of that warrant now?" (Chapkin) “I won't be buying another one."

    Richard called us and we contacted HH Greg, a company with a C plus rating at the BBB and many complaints involving warranties.

    That next week, a technician returned, found a bad hose and finally fixed the leak.

    Yet Richard claims that's his last extended warranty.

    "I mean to me its useless," said Chapkin.

    HH Gregg told me it regrets Richard Chapkin had problems but it worked with Samsung to resolve the issue.  And the retailer said it works to promptly resolve all customer issues.

    In general consumer groups say extended warranties don't deliver the protection you expect. There are a lot of fine print coverage exclusions and it can be very frustrating.

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