A Rockledge family turned to Action 9 after an air ambulance company sent a $50,000 bill not covered by the family's insurance company, and Action 9 helped a Melbourne woman dealing with a cellphone contract nightmare that would not end.
Vicki LeBlanc Porter told Action 9’s Todd Ulrich that Sprint would not unlock her cellphones, so she could switch to a new provider.
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Porter said she followed all the rules before she switched to a new provider.
“I do not owe any money for the phones, and I've paid off the contracts,” Porter said.
Porter said she called Sprint seven days in a row. They promised to release her phones, but then the cellphone giant sent emails claiming she still owed money.
“I've spoken to 16 different people, some more than once. I have nine service ticket numbers,” Porter said.
Action 9 called Sprint’s corporate office in Overland Park, Kansas. The next day, Sprint told Porter it had made a mistake with her payment, unlocked her phones and allowed her to keep the cell numbers.
In a separate Action 9 case, Lori and Terris Bodrick, in Brevard County, thought it was a huge mistake after an air ambulance company that took their son from Rockledge to the Mayo Clinic in Jacksonville sent them a $50,000 bill on top of the $10,000 bill paid by their insurance company.
Action 9 has investigated previous complaints against Air Methods for charging $30,000 for local life flights.
A spokesperson for the company told Action 9 that Air Methods would review Bodrick's $50,000 bill.
The balance was later forgiven and the family doesn’t owe anything.
Air Methods told Action 9 it offers lifesaving care without regard to what a patient can pay. The company said it will consider financial circumstances in attempts to reduce the final bill.
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