It looks new outside, but two days after Ivette Monttano bought her town home, a flood from defective plumbing ruined carpets and walls, and left her downstairs a construction zone.
She claims builder DR Horton started repairs right away, but it left a series of bad patch jobs.
“I want them to make this the brand new home I was supposed to have when I purchased it,” she said.
Montano contacted Action 9's Todd Ulrich after waiting for weeks.
“They stopped everything at this point,” said Montano.
DR Horton is rated A at the BBB, because it responded to hundreds of complaints. After Action 9 called the company, the builder said it's actively working to resolve all her issues.
Todd Ulrich helps man after damaging power surge
In west Orange County, Action 9 was able to help David Drumm.
“We started hearing pop pop sounds,” said Drumm, adding that his house lights flashed and then he lost power. “We thought the house was on fire."
Then he spotted an AT&T subcontractor digging to install new fiber optic cable in the neighborhood.
They sliced through an underground power line.
The surge that followed wiped out appliances and electronics.
Drumm did the math and figured out it would cost $3,000 to fix or replace the damaged equipment.
AT&T denied the claim at first, and then said its subcontractor would write the check
That didn't happen, so he called Action 9.
A day after, Ulrich contacted its corporate office, the subcontractor said the situation is resolved and Drumm's loss is covered.
“We shouldn't have to pay for that,” said Drumm. He thought about filing a homeowners insurance claim but his deductible is $2,500.
For new home buyers, the first-year warranty covers just about anything that goes wrong, even appliances. But after that, it's a 10-year structure warranty and the coverage is much more limited.
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