• Action 9 investigates bank fee refund denials


    What’s the biggest bank fee you have ever had? Does it come close the $700 one local man had on his account?

    A local bank vice president told Action 9 he was fired for giving customers fee refunds even when the bank's mistakes triggered those fees.  

    Study: Two-thirds of Americans don't know bank overdraft protection is optional

    He claims bank management in Florida pumped profits at the customers’ expense.  

    Todd Ulrich investigated his claims and talked to customers who complained about fee refund denials.

    Watch the full story here: Action 9: Customers complain of bank fee refund denials


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