If you've ever tried to reach the customer service department at one of the popular money payment apps, you know how difficult it can be. It's easy to send money but not so easy to get help.
Here’s How to Contact Cash App, Zelle and PayPal
Cash App Customer Service
Cash App Support page: cash.app/help
Cash App's support number: 1-855-351-2274
Details on how to reach customer support at Cash App: When I called Cash App's customer service number, an automated voice said: "To contact a Cash team member, please do so through your Cash App or by visiting cash.app/help. Live phone support is not generally available at this time."
While I couldn’t get anywhere with Cash App’s phone number, I did get the address.
You can write to Square, Cash App's parent company, at Square, Inc, 1455 Market Street, Suite 600, San Francisco, CA 94110.
In the terms of service, Cash App asks customers who want to resolve disputes to contact the American Arbitration Association, which is an organization that facilitates arbitration claims between parties for a fee.
Zelle Customer Service
Zelle Support Page: zellepay.com/support/contact
Zelle's Support Number: 1-844-428-8542
Details on how to reach customer support at Zelle: When I reached out to Zelle, the phone number listed (1-844-428-8542) worked basically as a landing page. The automated voice gave you only two options and hung up even after I pressed one of them.
Contact Zelle by email: email@example.com.
Contact Zelle by mail: You can write to Zelle at this address: 16552 N. 90th Street, Scottsdale, Arizona 85260, Attn: [ZELLEPAY].
Also the company says in its terms of service that, "If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days."
PayPal Customer Service
PayPal Support Page (Help Center): paypal.com/us/smarthelp/home
PayPal's Support Number: 1-888-221-1161
Details on how to reach PayPal's customer service: When I called PayPal's customer service number (1-888-221-1161), an automated voice on the other end said: "Customer service representatives may not be available for service. You may receive faster help by visiting our Help Center and sending us a message."
I also had to enter the last four digits of my Social Security number. During the voice prompts, I said, "connect me to customer service." After a while, I was able to speak to a real person at PayPal. Wait time: 8 minutes.
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