2 Walt Disney World annual passholders file lawsuit after billing error

2 Walt Disney World annual passholders file lawsuit after billing error
(Kent Phillips)

BAY LAKE, Fla. — Two Walt Disney World annual passholders filed a lawsuit after they were charged incorrectly while the theme park was closed due to the coronavirus pandemic.

Many people on monthly payment plans said they woke up to a big charge Friday: four months of payments on their annual passes.

Disney suspended payments for its annual passholders while it was closed due to the COVID-19 pandemic.

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The lawsuit, filed in Orange Circuit Court by Miami-Dade County residents Sarah Heinman and Liza Bertran, claims the theme park breached its contract.

According to the lawsuit, Heinman was charged $905 and Bertran was charged $520, which they claim is four times what they agreed to be charged.

The pair are seeking more than $30,000.

Following the charges, a Disney spokesperson released the following statement Friday:

“Passholders on the monthly payment program were incorrectly charged today. We are in the process of reversing these charges and apologize for the inconvenience this caused.”

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