NEW YORK — A check-in system used by American Airlines and other carriers experienced a temporary outage Friday morning, causing long lines at several airports nationwide and in other parts of the world before the issue was resolved, multiple news outlets are reporting.
In a statement issued shortly after 5:30 a.m. EDT Friday, American Airlines said the booking system, Sabre, “had a technical issue that impacted multiple carriers, including American,” according to KHOU in Houston.
“This technical issue has been resolved,” American’s statement read. “We apologize to our customers for the inconvenience.”
AA just released this statement: "Earlier today, Sabre had a technical issue that impacted multiple carriers, including American. This technical issue has been resolved. We apologize to our customers for the inconvenience."
— Doug Delony (@DougDelonyKHOU) May 21, 2021
Travel safely, Andrew. thanks again
The announcement came after New York’s John F. Kennedy International Airport tweeted that the system, which also is used by JetBlue, had experienced “issues” that were later resolved.
“Please allow extra time for your travel plans,” the airport warned.
The check In System for American Airlines and JetBlue are experiencing system wide issues. Please allow extra time for your travel plans
— Kennedy Airport. Wear a Face Covering. (@JFKairport) May 21, 2021
The check In System for American Airlines and JetBlue has returned, however please allow extra time for your travel plans
— Kennedy Airport. Wear a Face Covering. (@JFKairport) May 21, 2021
Alaska Airlines posted that it was affected by the outage, while a reporter for The Australian said Virgin Australia and New South Wales-based Rex Airlines experienced problems, as well.
The Sabre system went down, there are planes unable to board blocking the gate. We don't have any extra gates. We will get you parked as soon as we can
— Alaska Airlines (@AlaskaAir) May 21, 2021
-Andre
Virgin Australia and Rex among the airlines affected by a worldwide Sabre booking system outage. Virgin doing manual check ins which is resulting in flight delays. Passengers urged to check flight status.
— Robyn Ironside (@ironsider) May 21, 2021
WFXT in Boston later obtained the following statement from Sabre:
“We confirm there has been an outage of the Sabre system, impacting several customers,” the statement read. “However, the issue is now fully resolved, and we will take all necessary measures to prevent a recurrence.”
STATEMENT from @Sabre_Corp RE: Long lines @BostonLogan this morning.
— Scott Tetreault (@BostonNewsMan) May 21, 2021
"We confirm there has been an outage of the Sabre system, impacting several customers. However, the issue is now fully resolved, and we will take all necessary measures to prevent a recurrence." #Boston25
Cox Media Group
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/DV3D5PBQIZFEPANBGDDAZHIA5I.jpg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/B2P7OS33RZCSBKPPXZWRGXXDFU.jpeg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/QRQ3GHUXNVGUBIQXDGZ7CNBFSY.jpeg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/YXO3ZWDYABARRB5MJETLITWAGM.jpeg)
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/43ZYOPEFMJHLFI3OQ3B5OXWDZM.jpg)