Delta employee makes Elmo mask to help passenger with special needs feel comfortable

ATLANTA — A Delta employee went the extra mile to help a family whose son with special needs was nervous about an upcoming flight. The Atlanta-based airline shared the touching story on its Facebook page this week.

A customer named Jay G. felt anxious about his son wearing a mask on their next flight. The father said his son had many surgeries over the years, causing him to be nervous about surgical masks.

Jay G. spoke with an employee named Sarah, who explained how the airline could make the flight more comfortable for his son.

“She helped me understand that there are options in regard to mask design, and she has actually made some for her family. I asked if she had ever seen any with Elmo on them, as he is my son’s favorite. She wasn’t sure but gave me some guidance on where to look,” Jay G. said.

Sarah wouldn’t stop helping Jay G.‘s family there. A week later, Jay G. and his son received a package: a note and handmade Elmo masks.

“I was floored that she 1) actually made and sent them to us, and 2) remembered my son’s name and how important Elmo was to him,” Jay G. said.

Cox Media Group