Updated:ORANGE COUNTY, Fla. —
An Access Lynx passenger wants an apology after she said she was left stranded in the rain.
Access Lynx provides door-to-door service for disabled riders.
The bus was supposed to pick Charlotte Alexander up after her cardiologist appointment.
“I felt stranded. I was stranded between 4:15 and 4:50,” she said.
Alexander waited outside in the pouring rain last Wednesday, but the driver didn’t show up for more than an hour and a half.
“It was pouring down rain, I had to sit out there in the rain, had just had a seizure and I was sick,” she said.
After her doctor’s office closed, she was able to find another office nearby to sit in.
“God knows what could have happened if no one has been here to help her,” said medical assistant Johanna Roldan with Family Physician's Group.
Alexander filed a complaint with Lynx.
“I feel like Lynx should have came and apologized, and checked on me,” she said.
Access Lynx is run by a contractor Lynx oversees.
A Lynx spokesperson said they made a mistake in Alexander’s situation, but exactly what happened is still under wraps.
WFTV requested the report Thursday morning, and is still waiting to receive it.
The driver had a hearing, but officials have not said the outcome.
Alexander said she is still waiting for an apology.