Central Florida customers cry foul over Amazon delivery mistakes

by: Len Kiese Updated:

WINTER PARK, Fla. - Richard Hornsby expected to find a toy for his son purchased and shipped for free thanks to his Amazon Prime subscription at his home last weekend.

The company said it had been delivered, but when they returned to their Winter Park home, it was gone.

“We just assumed that the package had been stolen,” Hornsby said.

They found out later, though, that the Amazon delivery driver had put the package in the mailbox and the U.S. Postal Service mail carrier had picked it up.

“To make matters worse, the post office says we had to pay them whatever the postage was for that package in order to get it, even though we had Amazon Prime, which we thought was strange,” Hornsby said. “So, basically we were getting double-billed for this package, even though we had Amazon Prime.”

Hornsby said he was told by the USPS that because the package was in the mailbox, it is policy for the mail carrier to take it back to the post office for pickup.

Getting the package cost Hornsby $3.39.

It was a small price, but he said the principle is bigger and the entire situation could have been avoided if the package had been dropped off at the front door.

 

“Hopefully, Amazon will train drivers, delivery people, properly so this doesn’t continue to happen,” Hornsby said.

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