PALM BAY, Fla. — Consumer Complaint: Contact the Action 9 Office
Who pays for surge damages? Sometimes the power company will, but it doesn't have to.
The Florida Public Service Commission does not hold utilities liable, even when negligent.
Instead, many power companies tell customers to prevent losses by installing whole-house surge protection by a licensed electrician.
Consumer expert Richard Kithil of the National Lightning Safety Institute says that even then you could still have serious damages.
"No, there is no guarantee that a surge protection device will absolutely totally protect me from these over voltages," Kithil said.
If you have had damage from a power surge, many power companies will cover some damages, when challenged.
After Action 9 contacted FP&L, it agreed to send Jeff a $500 check the next day.
Homeowners insurance usually covers power surge damages, but it can come at a cost. There's always the chance for a premium increase after any claim.