APOPKA, Fla. — An Apopka woman said the ride-sharing service, Lyft, charged her for damage she didn’t do.
Lyft charged Ashley Curtis $150, saying she urinated in a vehicle Friday night.
Curtis told Channel 9's Sarahbeth Ackerman that she has used Uber at least 25 times and never had an issue.
Curtis said on Friday she rode a mile down the road, paid her $6.20 and went on her way. However, as she looked at her bank statement on Monday, shed noticed Lyft charged her an extra $150 for damage.
[ Read: How to dispute charges involving Lyft ]
Curtis called Lyft to dispute the charges.
"The lady told me that she sent an email that I didn’t get. That there was a picture that was taken at 12:55 a.m., but my ride ended at 11:17 p.m., of urine in the middle of the seat when I sat behind him the whole time,” Curtis said.
Lyft told Curtis it sent her an email warning her about the impending charge for the damage, but Curtis said she didn’t see it because it showed up in her spam folder.
Curtis said she has a receipt that proves she was in the car for three minutes.
Lyft told Curtis in an email, "In this incident, the ride that you had with Pierre matches the anecdotal evidence of the situation he provided."
"Even if he didn't give another ride, how do you know he didn't go pick up his friends or go anywhere? Like, I don't understand why I should be responsible for an hour and a half, something that happened after my time,” Curtis told Eyewitness News.
Eyewitness News contacted Lyft for comment. The company issued Curtis a statement after Eyewitness News got involved. They said in a statement:
"Per Lyft's terms of service, if a driver reports that a passenger has materially damaged the vehicle, passengers may pay a fee of up to $250 depending on the extent of the damage. Our support team investigates these types of incidents and makes a determination based on the evidence available. These are often difficult situations with conflicting information from the parties involved. In this instance, we reached out to the passenger notifying them that they would be charged for the alleged damage if we did not hear back within 48 hours. The passenger did not respond, so the damage charge was processed. Following that, the passenger contacted us to dispute the allegation. After further investigation, the determination was made to refund the passenger."