ORLANDO, Fla. — An Orange County woman said a popular Facebook club for Disney fans took her for a ride.
Action 9 found lots of customers claiming the club took their cash for Disney merchandise they never got.
Self-described Disney super fan Frank Goodman and his son run the Facebook group "Disney World Junkies."
It has more than 185,000 members. Its a club to share Disney fun and sell other fans shirts and club merchandise.
“I never got my shirt and he gave me the runaround for three months,” said Malinda Burian.
She claims after paying $35 for a shirt to wear in the parks, it never arrived. When she complained, Burian said all she heard was excuses.
“There are people who have been missing shirts for years and still attempting to get them," she said.
Action 9 found many complaints online, including one from Noreen Beaton, who also said she paid for a shirt the group never sent.
“The next thing I know I was banned and blocked from the group. I had no way to reach him and settle the dispute,” said Beaton.
At his home near Winter Garden, Goodman and his family said they've successfully handled thousands of shirt orders from their dining room, but did admit the popularity of the shirts led to shipping mistakes and customer complaints.
“Wrong colors, wrong sizes, wrong designs and incomplete orders, absolutely,” said Goodman, “A lot of people were writing to us about waiting two to three months for shirts.”
He said customers like Burian got PayPal refunds and that next month, he'll pay another company to ship orders.
“To those people who felt cheated, what do you say?” asked Action 9's Todd Ulrich.
“(They should) contact me,” said Goodman.
The Goodmans now offer a way on their Disney group page to dispute payment issues.
Goodman says the Junkies group was started by his then-14-year-old son just to share their days at Disney World.
Frank Goodman's response to customers:
"Please if anyone ever has purchased anything from us and received the wrong colors or sizes or did not receive your order please email us at email@example.com . We have always fixed any order that has had issues with in the past and will continue to do so."
Cox Media Group