Osceola County

The Kissimmee Fire Department set to introduce new EMS telehealth program

KISSIMMEE, Fla. — The city of Kissimmee is set to begin a new program that will give Emergency Medical Services patients direct access to doctors.

The Kissimmee Fire Department is introducing a telemedicine and patient navigation in the EMS system with the new Tele911 program.


One of the goals of the program is to reduce ambulance transports to the Emergency Room for residents who call 911 with non-emergency medical issues.

Patients will be evaluated by KFD paramedics, who will determine if they are stable and can participate in a live telehealth visit.

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ATele911 emergency physician will then meet with the patient and make their diagnosis and give a treatment plan.

The next day the patient will receive a follow-up call with a doctor.

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A Tele911 social worker will also follow up with the patient to provide links to primary care and social services.

The program begins June 6.

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KFD is one of the first fire departments in Florida to use this service.

For more information about Tele911, visit www.tele911.com.

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