ORLANDO, Fla. — The union for Southwest’s ground workers released a statement Wednesday, saying what the airline is demanding of ground crews is unreasonable.

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Transport Workers Union Local 55 said workers are under a lot of stress, overworked and not supported, and need more support during situations like this.

Union president Randy Barnes said many employees worked 16 to 18 hours and got frostbite in some of the colder parts of the country to meet demand.

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It’s had a ripple effect in places like Denver, impacting Central Florida workers, Barnes said.

“If something happens in a main hub city it will impact an outpost and Orlando is one of those outpost cities,” he said.

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Southwest Airlines declined to comment, but pointed to a video of CEO Bob Jordan tweeted Tuesday where he admitted things aren’t perfect.

Jordan said the hope is for things to go back to normal as early as next week, issuing refunds to customers impacted. Watch his statement in the tweet below:

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Video: Flight delays continue at Orlando International Airport While almost every airline is experiencing delays or cancellations, the majority have been by Southwest Airlines, which accounts for nearly 25% of all flights a (WFTV)

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