ORLANDO, Fla. — The CEO of the company that mistakenly sent out an emergency alert test is now apologizing to everyone in Florida.
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Millions of people were awakened at 4:45 a.m. last Thursday when the alert went out over cellphones.
It was supposed to go out on television instead.
Watch: Officials apologize after ‘Emergency Alert’ test sent in ‘error’ to cell phones at 4:45 a.m.
The CEO of Everbridge released a letter on Monday saying part of the mistake was human error.
“We have re-examined our procedures and are adding further safeguards to our platform so customers can only send you messages, when necessary,” according to the release.
Read: Florida ends contract with the alert system vendor, Everbridge
The state has ended its contract with the company.
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