‘I think this line sucks’: Long line returns to Orlando Social Security office

ORLANDO, Fla. — Dozens of people lined up outside an Orlando Social Security office early Thursday.


Channel 9 saw about 40 people waiting outside the office on Gatlin Avenue before 7 a.m.

The office did not open until 9 a.m.

READ: ‘It’s ridiculous’: Long lines form outside Orlando Social Security office

“I think this line sucks,” one person told Channel 9. “I expected a lot of people. Not this many people,” another person said.

The first person in line on Wednesday arrived at 1:30 a.m. Someone showed up at 10 p.m. Wednesday to be seen on Thursday. That person told Channel 9 that this was their fourth attempt.

We found out that many people slept outside in chairs to guarantee themselves a spot inside. The office turns everyone away once it hits capacity.

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“Either open earlier, stay open later or hire more people,” a person in line said.

We reached out to the Social Security Southeast District office for answers. It admits there’s a problem. In an email, it explained that it has already added and reassigned employees from other offices to the Orlando location to better serve the public. But the long waits remain.

Due to COVID-19 restrictions, security continues to only allow five people in at a time.

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“You just have to be patient and hope for the best,” a person told Channel 9.

There are appointments available online but only for certain services.

Most people in the line need card services, which can mostly only be done in person.

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Q Mccray

Q McCray, WFTV.com

Q McCray is an award-winning general assignment reporter.

Katlyn Brieskorn, WFTV.com

Katlyn Brieskorn is a Digital Assignment Editor at WFTV. She joined Channel 9 in July 2019.