South Daytona DMV customers complain of longer wait times since switch to appointment-only service

SOUTH DAYTONA, Fla. — Customers at the state Highway Safety and Motor Vehicles office in South Daytona say the recent switch to appointment-only service has made wait times much worse than normal.

The change went into effect Monday, and local residents say they’re facing some of the worst wait times they’ve ever seen since the switch was made.

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“There’s really no information and nobody is telling you how long it’s going to be,” Gabrielle Harrison said.

People sat on the floor at the South Daytona office Monday, too tired from standing. Others simply gave up and left.

“It took at least 30 minutes after I got to the front of the line,” Kathryn Lamb said. “I would say roughly three hours waiting in line.”

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Some customers said employees told them they were only working with half their normal staff.

The FL Department of Highway Safety and Motor Vehicles has said the switch to appointment-only was made due to “customer feedback.”

Meanwhile, other residents who tried to make appointments online said they weren’t able to do that either because the site crashed.

Others who said they lacked internet access simply showed up, adding to wait times.

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“I’m not going to leave today without renewing my drivers license,” Harrison insisted. “I’m really committed to sticking it out though it’s very frustrating and taking forever and I don’t really know when I’m going to be done.

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