PORT ORANGE, Fla. — It's the case of the missing mail. Dozens of Port Orange residents said the bills and gifts they sent have disappeared.
WFTV asked postal officials if someone lost the letters or if they were stolen.
Sherron Malin and Sylvia Wells are baffled, upset and just plain confused.
"I don't know what happened to it," Malin said. "They can't find my mail."
They aren't alone. Items mailed by dozens of people on April 20, which were processed at a Port Orange post office, never reached their destination.
"I sent out Easter cards, put money in them, and they never received them," said resident Sylvia Wells.
Bill payments were also lost.
"I realized they didn't cash my checks and I had more money than I should have in the bank," said Malin.
It didn't matter how the mail was sent.
Malin used her personal mailbox. Wells drove up to a box at the post office, and Arlene Fiero told WFTV she walked her bills right through the front door.
"I have good credit and I told them I don't want there to be late fees on anything," Fiero.
Port Orange's postmaster handed out copies of a letter to those affected, asking creditors to be tolerant and drop any late fees. The post office claims the payments were "damaged or inadvertently misdirected."
USPS admits wrong-doing. Federal postal inspectors are investigating what could be an inside job.
The Inspector General's Office says that much mail, all disappearing at the same time, is extremely rare.
Customers will not be reimbursed, unless they bought insurance.
WFTV
