Local

Spectrum internet outage in Central Florida: Angry customers line up outside office

By Field Sutton and Kelly Healey
By Field Sutton and Kelly Healey
Spectrum customers across Central Florida are dealing with an internet and network outage Monday.
Channel 9 reporter Field Sutton witnessed about 100 people waiting outside a Spectrum office on Semoran Boulevard in Orlando.
Customers said it was like their cable boxes were zapped during the storms over the weekend, even though their power didn't go out.
Many angry customers said they are waiting in line to swap their cable boxes.
Spectrum employees told customers they will swap the boxes, but that does not guarantee their service will turn on because there is an outage.
The company tweeted Tuesday that video issues had been restored, but customers were still frustrated.
 "It seems like since Spectrum has taken over from Bright House, every time the wind blows, the cable and the boxes go out and you have to come down here and stand in a line to change a box. It's a waste," Spectrum customer George Roberts said.
Roberts said he canceled his service.
The internet and networks were also down at school campuses in Orange County, officials said.
School officials said Spectrum does not know when service will be restored.
Orange County Public Schools sent this email to parents: “OCPS families, we want to make you aware that throughout our community the internet and networks are down throughout due to issues with Spectrum. This outage is impacting many of our schools. At this time, Spectrum cannot provide a timeframe for restoration of service. We want to make you aware that contacting schools may be limited due to the outages. We also want to assure you our digital classrooms are always prepared to adjust to such circumstances as they can use blended methods for learning, so instruction can continue regardless of problems with the internet. Thank you for your support. We will update you as we get new information.”
Spectrum’s service has been out since 7 p.m. Sunday, officials said.
 
What's On WFTV Channel 9
Facebook Group · 2 members
Join Group
Do you want to 'stay in the know' about the shows on WFTV, WRDQ and our livestreams? Then this is the group for you! We want to give our loyal viewers...
 

Cox Media Group

Most Read