Rosen Hotels & Resorts reports guest data breach

ORANGE COUNTY, Fla. — Rosen Hotels & Resorts Inc. was the center of a credit card data breach, the company said in a release.

Reports started on Feb. 3 when customers noticed charges on their credit cards after using the cards at the hotels.

The company started investigating and found that an unauthorized person installed malware in the hotel’s payment network that searched for data read from the magnetic strips of the cards.

That information included the cardholder’s name, card number, expiration date and the cards’ verification codes.

Cards used at Rosen Hotels and Resorts between Sept. 2 and Feb. 18 may have been affected.

The company said it is working with the payment card networks to identify affected cards so it can notify banks.

For guests whose names and addresses were compromised, the company will send a letter and email.

The company asks anyone who used their cards at one of the Rosen hotels during the time frame to continually check for unauthorized charges.

Rosen Hotels & Resorts also set up a helpline for customers who have questions.