A woman was escorted off a plane at Orlando International Airport Sunday after boarding a Delta flight to Atlanta with neither a ticket nor identification.
Passenger Jenni Clemons said she called a flight attendant to her assigned seat when the woman, Sylvia Rictor, refused to move.
"She said very bluntly, 'I'm not moving,'"Clemons said.
The flight attendant tried to get Rictor out of her seat. The attendant said Rictor was not listed on the manifest.
Rictor: "I have 15A. I have 15A."
Delta employee: "Maybe on a different plane."
Rictor: "No. I'm on Delta."
Clemons said a supervisor and a pilot came over but also had no luck removing Rictor.
Employees asked Rictor several times for her boarding pass.
"Who knows where I threw it. I just threw it out a soon as I got on the plane," Rictor said.
Employees then asked for her ID. Witnesses said that’s when the woman held up her phone.
Rictor: "Well, I'm showing you a picture ID."
Flight attendant: "Ma'am, that's not a government-issued ID. That's a photo."
Rictor: "Well, this is just as good."
Flight attendant: "No, ma'am, it's not just as good."
According to the passenger, the pilot called police, who were then able to remove Rictor from the plane.
"They eventually told her, 'You're breaking federal law,'" Clemons said.
Rictor left cursing, leaving passengers confused and concerned.
Clemons said she was able to get in her seat and the plane taxied down the runway, but it was quickly stopped.
"We were stopped pretty quickly, and the pilot explained it was because the lady was not cooperating with TSA (the Transportation Security Administration), and she did not have a ticket to any airline at all," Clemons said. "They could not figure out how she even got on the plane."
After about an hour, "The plane was searched by dogs and TSA agents. Every single passenger had a pat-down, and all of our bags were searched again," Clemons said.
The plane was eventually given the all clear and made it to Atlanta.
TSA told Channel 9 Rictor was screened but did not provide any additional information.
It is not known how the woman was able to get on the plane. It is unknown whether charges against Rictor will be filed.
ORLANDO, Fla. — Delta released a statement regarding the incident:
"Delta apologizes to customers of flight 1516 for the delay after a person not ticketed for that flight was removed from the aircraft. Security officials then directed precautionary rescreen of everyone onboard. Delta is working with local law enforcement and the Transportation Security Administration on their investigation and we are conducting our own review of this as well."
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