ORLANDO, Fla. - Superstar singer and songwriter Elton John has rescheduled his Orlando concert after canceling his performance Tuesday night 20 minutes after it was supposed to start.
The 71-year-old singer-songwriter was scheduled to perform as part of his Elton John Farewell Tour at 8 p.m. An announcement was made almost 30 minutes later that he would not be able to perform. Fans learned later the singer had an ear infection.
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Amway Center announced Thursday that the show has been rescheduled for Monday, March 18, 2019. Concert tickets for the originally scheduled show will be honored on the new date.
Amway Center told Channel 9 on Wednesday that there is no clear policy for performers canceling. The decision about canceling -- and rescheduling -- are up to the artist and promoter.
"The decision was made by [Elton John]," said Allen Johnson, Chief Venues Officer for Amway Center. "You can't make someone go on stage who doesn't feel like they can give their best."
Amway Center said fans can hold onto their ticket for the rescheduled show or check with the place they purchased it about a refund. Food and drinks will not be refunded, but the city said it is looking into refunds for city-owned garages and parking lots.
Amway Center officials told Channel 9 on Wednesday afternoon the singer was dressed and ready to go on stage when he and a doctor decided it was best not to perform.
"The rescheduled Orlando date will be announced in the near future," the venue said in a statement Tuesday. "Please save your concert tickets and receipts/passes for any Amway Center parking lots, as they will be honored for the new performance."
"I waited 43 years for this," concertgoer Barbara Watkin said. "I was wanted to go see him in 1975, and I was sick and I couldn't see him. And now, he's sick."
Fans were asked to leave the venue.
Venue officials responded to unhappy concertgoers on Twitter, saying that John was in the building and that they made the announcement as soon as they learned he would not be able to perform.
Tampa's Amalie Arena tweeted Tuesday evening that John's show scheduled for Wednesday has also been canceled and will be rescheduled. Those who bought tickets for the Tampa show may use the tickets to attend the rescheduled concert or they may request a refund if they are unable to attend it.
We're sorry to announce that due to an ear infection, Elton John is unable to perform tonight. The rescheduled Orlando date will be announced in the near future so please hold onto your tickets. pic.twitter.com/fZRVH1tVyu— Amway Center (@AmwayCenter) November 28, 2018
#BREAKING Disappointed Elton John fans pour out of Amway Center after singer cancels concert minutes after he was scheduled to go on stage! Live coverage on #TV27at10 & #WFTVat11 @WFTV pic.twitter.com/ejdZB4ckrJ— Ken Tyndall (@KenTyndallWFTV) November 28, 2018
We understand your disappointment, Ashley. Elton John was in the building and the news was shared with us immediately prior to the PA announcement being made. Receipts and passes from Amway Center parking lots will be honored for the rescheduled Elton John date in Orlando.— Amway Center (@AmwayCenter) November 28, 2018
#eltonfarewelltour #EltonJohn I can’t believe you canceled an 8pm concert at 8.25pm. No-one could have called that earlier? Seriously? Unbelievable. My 8 year old mega fan is devastated. pic.twitter.com/sXomyYcVYH— Suzi Brady (@SuziBrady1982) November 28, 2018
~The star was scheduled to perform as part of his #EltonJohn Farewell Tour at 8 p.m. An announcement was made nearly a half hour later that he would not be able to perform. https://t.co/fxCC11Pv0t via @WFTV— ⌛️carol muse⌛️ (@llacigart) November 28, 2018
I give you the before and after faces of our #eltonfarewelltour concert experience. @eltonjohn we hope you feel better soon! And we can’t wait to see you when you’re able to reschedule. #worstbirthdayever #amwaycenter #orlando #eltonjohn @ Amway... https://t.co/YUtCwqHJAE— a noteworthy life (@Noteworthy_Gigs) November 28, 2018
Due to an ear infection and doctor’s orders, the 11/28 @eltonofficial Tampa show is being POSTPONED to a date to be determined.— Amalie Arena (@AmalieArena) November 28, 2018
All tix for the original date are valid for the rescheduled date. If a guest cannot attend the new date, refunds are available at point of purchase. pic.twitter.com/fkjAXOpnKc
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