Walmart said it is re-training its staff on how to roll out the COVID-19 vaccine.
Staff at some Walmart pharmacies were scheduling second dose appointments on site right after the first shot. Others were telling people to call back a week before their second shot was due, or go back online to find an appointment there.
Walmart is now apologizing for all that confusion and said things will be different going forward:
“Our pharmacy staff should be scheduling second doses through a manual process when the customer is on site after receiving the first dose,” Walmart said in a prepared statement. “We are re-educating our pharmacy teams on this process to help ensure customers have a reserved date and time for their second dose of COVID vaccine. For those customers who did not have their second dose appointments made at the time of their first dose, our pharmacy teams will be reaching out to schedule their second dose appointments in the next several days.”
In short, you will not be told to go online and do it yourself.
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Many people would not have been able to do that themselves because they’re younger than 65 years old with comorbidities.
Walmart made a mistake by booking appointments for those people, but has since updated its website to exclude them.
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Cox Media Group
