ORLANDO, Fla. — Seconds and information can mean life or death when a person calls 911.
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On Monday, Osceola County became the latest local county to approve a new memorandum that will allow for better cooperation and routing of 911 calls.
Orange, Osceola, Seminole, Brevard, Volusia and Indian River counties have all either signed the agreement or plan on bringing the 911 initiative to board members in the next few weeks. That will help the counties move forward toward full implementation of Next Gen 911 technology.
The system allows 911 callers to send videos, texts and photos to dispatchers. It also improves GPS locations.
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“We actually have language translation on the fly and in text messaging where you can, you can text us in Japanese and it comes over in English,” said Stephen Kennedy, 911 coordinator for Sumter County.
There is a national push to implement next-generation 911 technology in every call center. It paves the way for more collaboration in the push for Next Generation 911.
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“Emergencies, when they happen, they don’t happen within county boundaries,” said Don Walker, communications director for Brevard County government. “As part of that transition, we’re going to be enhancing the 911 system dispatch center.”
Brevard County hasn’t signed the agreement yet, but doing so would open the door for grant opportunities.
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