‘I really trusted them’: Senior denied travel insurance claim after getting COVID

Orlando senior, Joshula Flowers, was looking forward to a tour of Washington D.C. “I thought, with it being a bus trip, that it would be good to get the insurance,” Flowers told Action 9 Consumer Investigator Jeff Deal. She booked that trip through the City of Orlando's Beardall senior center, but she got COVID shortly before the trip. So, she filed a claim with the trip insurance company, Travel Insured International. But that claim was denied. She said, “And so I really trusted them to be able to be on my side if something happened.”